How Do I Request a Refund on an Invoice?

You can request a refund during the cancellation period.

On the header, under Orders, click Cancel Work-Offer to see a list of possible invoices for which you can request a refund.

If a refund is requested for work that has already been completed, the seller will have a chance to either accept or deny the refund. If the seller denies the refund request, it will be sent to 2 Drops support for mediation.

If a refund is requested and there is still work that has not been completed (only relevant for multi-stage Work Offers) the amount paid for the work that has not been completed will be refunded.

All refunds granted include the service fee as well.

Note that for the case of mediation, 2 Drops has the final say on whether or not you are eligible for a refund, as per our terms of service.