On the header, under Work-Offers, click Cancel Work-Offer to see a list of possible invoices for which you can request a refund.
If a refund is requested for work that has already been completed, the seller will have a chance to either accept or deny the refund. If the seller denies the refund request, it will be sent to 2 Drops support for mediation.
If a refund is requested before the work has been submitted (and before the deadline), the buyer will need to make the seller a compensation offer; this is for work that may have been done by the seller but not yet submitted. A good way to estimate a fair offer might be by time (eg: if 2 out of 10 days have gone by then approximately 20% of the total amount might be a fair offer) or by word count (if 200 out of 1000 words have been worked on then 20% of the amount might be a fair offer). However, as usual, it is always best to consult with your seller beforehand to try to find an agreed upon amount and increase the chance of the offer being accepted.
If a refund is requested after the deadline and the work has not been submitted, a refund will be granted.
All refunds granted include the service fee as well.
Note that for the case of mediation, 2 Drops has the final say on whether or not you are eligible for a refund, as per our terms of service.